Admissions & Cancellation Policy

 

The SportsCool Cheshire will be open to children aged from 5 to 12 years old, providing the children are self-sufficient as we have no personal waste changing facilities. Children will be welcomed from all social, cultural, and religious backgrounds. Admission of children for additional needs will need to be assessed on an individual basis after consultation with the carers and staff to ensure that all needs can be met within staff ratios. Children will be admitted providing the Manager and the SportsCool Cheshire office staff are confident that the Club can meet their needs without jeopardizing the service in accordance with the Disability Discrimination Act. A child requiring further support may be admitted if a carer can provide a Key Worker to work with the team and provide appropriate care whilst the child attends the After School / Holiday Club. Every effort will be made to accommodate children with additional needs.

 

Customer Account Eligibility:

You must:

  • Be 18 years old and legally able to enter into contracts.

  • Complete the registration process.

  • Agree to these Terms and Conditions.

  • Provide true, complete, and up-to-date contact information.

 

Registering:

Registering with SportsCool Cheshire can be done by accessing our Ipal New Registration where you can follow the steps provided and register with us. If any help is needed when registering you can email the office team at bookings@sportscoolcheshire.org who will help with any matter.

 

 

Account and Password:

You’re responsible for keeping your account name and password confidential. You’ll immediately notify us of any unauthorized use of your account, as personal information is stored here, and your account will be investigated immediately. We don’t have access to your current password, and for security reasons, we may only reset your password.

 

Closing your Customer Account:

You or SportsCool may terminate this agreement at any time. We may suspend our service to you at any time with/without cause and will refund you for any unused credits.

Once this agreement has been terminated we will delete all personal information we hold.

 

Bookings:

Bookings into any of the clubs can be done in several ways:

  • Online at SportsCool Cheshire and then by following the appropriate links on the website that will take you to our Ipal where you can view and book our clubs.

  • By emailing bookings@sportscoolcheshire.org to contact the office team and follow their indications.

 

SportsCool Cheshire looks to respond to all requests within 1 working day, however, please be patient with us during busy periods. Admission to a SportsCool Cheshire Club will typically be on a first-come-first-served basis. As our clubs have Paid and Funded (eligibility for HAF on the website) options, payment methods may vary. Once registered on our system and booking a club, various payments will be offered. When booking with the team via email, SportsCool Cheshire’s bank details will be provided for payment.

Changes to Existing Booking:

Changes to existing bookings can be made as long as they are notified to the SportsCool Cheshire Office team 24 hours’ prior to the club. Changes of dates in a paid club could be charged as rates may differ.

 

Cancellation of Booking by Customer:

  • For cancellation of a booking, SportsCool Cheshire will require 72 hours' notice prior to the activity start date.

  • As SportsCool Cheshire operates a no refund policy, customers who cancel their booking before the 72 hours notice period will receive a full credit note which will be placed onto their SportsCool Cheshire account and will be valid for 12 months from the date of issue.

  • No credit notes will be issued for activities that are canceled within 72 hours of notice prior to the activity start date.

  • No credit notes will be issued for any canceled individual activity sessions that form part of a weekly block booking. Credit notes will be issued for whole weekly block bookings which are canceled 72 hours prior to the activity start date.

  • Unattended Sessions: Sessions that are not attended with no prior cancellation will be charged.

  • A full refund will only be issued if the child can not attend the club because of a severe personal issue (child hospitalized, family emergency, severe disease outbreak), if this is notified within 72 hours prior to the club, the Office Manager will contact the carer and assess the situation. Once considered, a refund may be issued.

 

Cancellation of Booking by SportsCool Cheshire:

Forced Closures:

If SportsCool Cheshire is forced to close due to an external factor beyond its control such as bad weather, infectious or contagious disease outbreak, power cut, boiler breakdown, Teacher Strikes, or other industrial action, by order of Local Authority or Environmental Health, customers will still be liable for fees incurred during the entire period of closure.

 

Schedule Changes:

SportsCool Cheshire may need to amend activity programs, schedules, services, dates, times, and/or venues on occasions for reasons that may be out of its control. These changes will be without refund or compensation to the customer.