Child No Show:

Child no show: (Holiday Club)

Booked sessions are to be paid for in advance. Parents must inform SportsCool Cheshire if a child is not attending for any reason, this must be done using our online system or by contacting the team. Fees will not be refunded for non-attendance.

In the event of a child being listed on the register but not arriving at the club, the manager of the club will mark the child as absent.

 

Child no show: (After School Club)

Booked sessions are to be paid for in advance. Parents must inform SportsCool Cheshire if a child is not attending for any reason, this must be done using our online system or by contacting the team. Fees will not be refunded for non-attendance.

In the event of a child being listed on the register but not arriving at the club the manager of the club will need to:

  • Visually check whether the child is attending another activity club before arriving in ASC.

  • If Club staff are informed of the child’s non-attendance by SportsCool Cheshire Head Office, the manager of the club will mark the child as not attending

  • Check the child’s classroom, school reception, and any other relevant areas.

  • If the Club staff has not been informed by SportsCool Head Office of the child's non-attendance, the manager of the club will inform the host School and the Head Office about this situation. They will then contact the carer of the child using the existing contact details to get any more information about this situation. If the parents know where the child is they will be informed about the policy of non-refundable charges the club will mark the child absent if applicable. If the parents, or any other contacts on the registration form, are not contactable or if the child should be at the club, then club colleagues need to speak to the school and organize a coordinated search in line with the Lost Child Procedure.

In any instance where a child does not attend the session and staff cannot account for the child’s whereabouts, SportsCool Cheshire Head Office must be informed so appropriate action can be taken.